- Loose furniture
In case you receive a damaged or defective product, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please call us 011 244422850 or write to us at email@example.comOur team will assess the damage and get back to you within two business days. Depending on the degree of damage, we will either repair the product or offer you a replacement
No! There are no delivery or installation charges as long as you are in one of our serviceable cities/ pin code. Delivery, installation, and clean up after the delivery process is on us. Go ahead and order fearlessly!
Please get in touch with our Customer Care at firstname.lastname@example.org or 011 2444 22850. We'll try our best to assist you.
Sorry, we do not allow rescheduling of orders through our website. You can contact our helpline for further assistance.
Once your order has been shipped, you will
receive an email and an SMS notification with its details. You can track the
shipment by clicking on the link provided in the email. You can also track your order by
visiting www.geeken.in and clicking on the 'Track Order' link located
in the upper right-hand corner of the website. From there, you can either log
in or type in your 'Order Number' to get tracking.
The warranty that we offer differs from product to product, based on the materials used. Please refer to the 'Specifications' tab in the Product Details section for warranty related information.
You can check if an item you are purchasing will need assembly service by going to the 'Product Details' page. The required information is supplied under 'Specifications' in the Product Details section.
Our showroom timings are from 9 30 am to 6 pm from Monday to Saturday (Except Public Holidays)
At this moment, we do not customize furniture. All our
products are curated and standardized. However, for different colors and
finishes some presets are present on our website. For further customization you
can visit Geeken HQ showroom or your nearest dealer
Geeken Furniture offers a wide range of payment options to accommodate every need and offer maximum flexibility. The following payment options are currently available on Geeken Furniture:
1. Internet Banking
2. Debit Cards issued by all leading banks in India.
3. Online Wallets such as Phone pay, Google Pay, Paytm, etc.
We do not collect or store your card or account
details. Your transaction is authorized at multiple points, first by the
payment gateway and subsequently by Visa/MasterCard/American Express/Banks
directly without any information passing through us
Transactions could fail due to multiple reasons:
1. Information passed on to payment gateway is inaccurate, i.e., account details, billing address, password (for net banking)
2. Your Internet connection is disrupted in the process
3. If your account has been debited after a payment failure, it will be rolled back within seven working days.
Please direct all questions and further clarifications regarding the above statement to email@example.com
No, at this point in time, we do not offer 'Cash on Delivery' or 'Card on Delivery' as payment options.
Click on the 'Register' link on the top right-hand side of every page on Geeken Furniture. This will open a window where you need to: fill in your basic details, choose a password for your account, and click on the 'Sign Up' button to complete your registration!
When you register with us, we provide you regular updates regarding new product launches, new design arrivals, offers, and discounts.
To change your password, log in, and choose the 'My Profile' options under your Account name. Here you can change your password by entering your current password and the new password.
Click on 'Login' link on the top right-hand side of the page. This will open a window where you will see a 'Forgot Password?' link. Provide your registered email address or mobile number, and we will send you instructions for getting a new password.
In case you receive a damaged or defective product, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please call us at 011- 2444 22850 or write to us at firstname.lastname@example.orgOur team will assess the damage and get back to you within two business days. Depending on the degree of damage, we will either repair the product or offer you a replacement.
The refund amount for the orders paid online or paid via credit/debit card at the time of ordering will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card
The installation of the product(s) is completed within two working days after the delivery. Our teams try their best to always stick to the installation timelines and delays, if any, are only due to unforeseen and unavoidable circumstances
You will be notified via SMS once the Geeken Furniture technician visit is confirmed.
Please get in touch with our Service Team for any service request - email@example.com 011 2444 22850