-
-
₹
We, at Geeken Seating Collection Pvt Ltd, we do not
offer exchanges unless the product is damaged or defective on arrival.
The exchanged product will be the same as the product purchased by the
customer.
Disclaimer: Product Images shown on
website is only for representation purpose few features may vary as per
original product.
Cancellation: Once booked, cancellation is
allowed only within 24 hours of placing the order (there would be no charges
applicable) after which the order will be shipped. No cancellations are allowed
for products bought under discount.
If the customer wishes to cancel the order post 24 hours, the customer
must refuse delivery of the product. Once the refusal of the delivery has been
confirmed, a refund will be initiated towards the product.
If a customer receives a damaged or defective product, the customer must
send an email to contactus@geeken.co.in with images of the product
within 24 hours. Once our quality team confirms on the issue, a replacement of
that defective part will be initiated.
If the customer wishes for a refund for any other reason the customer
must bear a fee of Rs 1500 for sanitizing, re-packing, quality checks and
transportation for the same. Please note the return of the product in this case
should be informed to the customer care within 48 hrs of
delivery of the product
Return:
1. We accept returns only in case of
product damages on arrival
2. You should inform us of the
receipt of a Damaged/ Defective product maximum within 24 hours of delivery.
3. Also take photograph of the
damaged product & send mail to our customer care mail id contactus@geeken.co.in
4. Refund will be provided only in
case a replacement or replacement part for the same product is not available.
If a particular part is faulty then the that part shall be arranged and
replaced.
5. The rectification of the damaged
products during warranty will take around 7 Days from the time receipt of
complaint and replacement will take up to 15 days from the receipt of
complaint.
6. If we are not able the rectify
the issue or replace spare part or replace the product then the refund will be
processed in 7 days.
Who pays for the shipping if I send the item back
in case of any damaged product received?
We have reverse pick up and replacement facility at our cost from your
place in case of damaged product.
Cancellations:
By the Company
If the supplied product is found defective or for any other technical
issue the product cannot be repaired or replaced, the option will be given to
buy similar product. The difference amount has to be borne by the customer or
will be refunded in 6-7 business days
Refund policy:
1. Refund method shall be via cheque
or NEFT transfer or transfer to the Credit Card/Debit Card from where the
Payment had been made. The choice of the same shall lie on Geeken. Geeken shall
notify the customer of such a transfer through email and/or through phone.
2. Please follow up with your
respective bank/ card issuer post completion of refund process by Geeken, to
check on credit of amount in your account.
3. The refund will take 2 weeks.
4. In case of refunds made through
cheques the same will be sent by courier within 7 working days. However you
need to consider transit time for cheque reaching to your place.
How do I initiate a return process/Cancellation process?
.png)
Loose furniture
